Type: Fixed term
Hours: Full time
Location: Wellington
Business Group: Survivor Experiences Services
Branch: Partnerships and Commissions
Salary: $92,425 - $115,018
- Are you experienced at providing first contact support for people seeking support?
- Have you successfully delivered a high-quality, consistent, client-focused, trauma informed service dealing with complex issues?
- Do you have a background in assessing wellbeing support needs and ensuring they are met by external service providers
- Have you coached, mentored or supported colleagues on the best practice ways to manage cases and work with Survivors and other stakeholders.
- Are you interested in making a difference for Survivors of trauma?
Then this role may be for you.
Better New Zealand
Working at Te Tari Taiwhenua Department of Internal Affairs, you’ll have the opportunity to make a real difference in the lives of New Zealanders.
Survivor Experiences Service
Te Tari Taiwhenua provides continued support to Survivors of abuse in care through the Survivor Experiences Service.
The Survivor Experiences Service provides a safe, supportive, confidential place for Survivors to share their experiences of abuse in care, to support healing. The Service supports Survivors to locate and obtain their personal records related to their time in care.
Senior Support Specialist role
As the Senior Support Specialist you will provide the lead on ongoing and complex cases ensuring the Survivor is supported appropriately using recognised Trauma Informed methods. You’ll guide Support Specialist daily to ensure best practice across the team.
To be successful in this role you will have:
- Skills to manage inbound and outbound contacts via phoneline (including cell), email & Postal Mail
- The ability to assess Survivor wellbeing support needs and ensure they are met by external service providers
- Experience building and maintaining effective relationships with external service providers and key internal stakeholders
- Experience using a Case Management System to record and maintain complete, accurate and up to date information to support effective decision making and detailed analysis.
- Resilience and empathy with emotional strength, sound judgement and tact in dealing with complex and sensitive issues.
- Confident in using initiative to find way to make things work, comfortable with working in the grey.
- Training and upskilling experience
You'll be joining a team passionate about supporting Survivors of trauma from abuse in care, a team looking for ‘How can we’, rather than the ‘No’ answers.
At Te Tari Taiwhenua, we value facetime to build strong relationships, as well as working from home and flexing hours to fit with your real life. In joining us, you'll get interesting work that's unique within New Zealand, that brings awesome opportunities to grow your skills and develop your career. You'll see that the work you do here is meaningful and makes a real difference.
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Even if you don't think you meet all the criteria, but you're excited about this opportunity, please do get in touch - we value the different skills and experience that diversity brings.
Applications close: 5pm, 22 June 2025
For more information please contact: Shelley.Coburn@dia.govt.nz
Job description: To review the full job description, please click here.
