Help shape the future of Education
We work to shape an education system that delivers equitable and excellent outcomes
Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.
About this role | Mō tēnei tūranga
This is a full-time permanent position based in the Wellington office.
The General Manager Sensitive Claims contributes to the collective leadership and governance of Te Tāhuhu o te Mātauranga | Ministry of Education, by delivering on the Crown’s strategic vision for responding to abuse in care for the Education sector.
You will be responsible for the oversight and successful delivery of sensitive claims, including significant priority projects and programmes of work.
You will:
- Provide strategic leadership for the Ministry’s approach to historic and sensitive claims by ensuring trauma informed, claimant-focused processes.
- Provide considered and purposeful direction for the Ministry’s approach to the response whilst giving effect to Te Tiriti o Waitangi and the principles.
- Lead education sector and cross-agency collaboration on sensitive claims redress, influencing system-level decisions and driving continuous improvement.
- Implement and maintain systems to provide that lessons from the past are incorporated into the policy agenda of the Government to make sure children are safe in the education system today and into the future.
Salary range: The successful candidate will be appointed at a salary which reflects individual skills and experience. For more details about the role, you can view the Job Description hereGeneral Manager Sensitive Claims
About you | Mōhou ake
We are looking for an experienced senior leader with a proven track record in oversight and delivery of significant priority work programmes in a complex environment.
You will also offer:
- Senior leadership experience within a complex environment.
- Proven experience in leading the implementation, monitoring, and improvement of organisational systems, frameworks, and processes.
- Experience in driving organisational change aligned to strategic priorities that delivers intended outcomes.
- Experience in building and leading inclusive and diverse teams and creating a safe, open, and responsive culture.
- Experience in building strategic relationships and collaborating across organisations to achieve shared outcomes.
- Proven ability to lead strategic initiatives, manage risk, and influence at system level.
- Advanced influencing, relationship management, and stakeholder engagement skills.
- Experience working with Māori and applying Te Tiriti principles in practice.
- Demonstrated ability to navigate politically sensitive issues and represent the organisation at high-level forums.
- The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.
About our group and team | Mātau rōpū ake
The Learning Support Group enables specific targeted and tailored support to students who have specific needs impacting their ability to participate in education and progress in their learning, ensuring the necessary resources and expertise is in place to assist with achievement and everyday life.
The Group is accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.
The Group has three key priorities:
• Identify & Assess Need: Leading practice, design and guidance for assessment and needs
identification. This includes monitoring and responding to need from a system level view.
• Prioritise, Plan & Monitor: Leading the delivery approach for targeted and tailored support. This
includes monitoring delivery and improving learning support services and associated capabilities.
• Delivery Design: Leading practice, design and guidance for services delivered by Ministry staff,
contracted providers and by sector partners, and adjusting delivery strategies as needed.
Are you ready to make a difference? | Kua rite koe mō tēnei mahi?
If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.
For further information, please contact Bridget White at Bridget.White@education.govt.nz
Applications close Midnight Sunday 14 June 2026
We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.
