About the role
The Property Maintenance Coordinator plays a central role in coordinating the delivery of responsive, preventative, and planned maintenance activities across the Te Āhuru Mōwai housing portfolio. The role is responsible for receiving and triaging maintenance requests, undertaking basic job scoping, coordinating and releasing work to approved contractors and internal maintenance personnel, and overseeing maintenance activities through to completion. This includes supporting the delivery of larger planned maintenance programmes, ensuring works are completed in accordance with Te Āhuru Mōwai standards, agreed procedures, contractual requirements, budgets, and timeframes, while supporting positive tenant outcomes. A key focus of the role is the accurate management of maintenance information, programmes, and workflows. The Property Maintenance Coordinator is responsible for maintaining the Housing Information System and associated maintenance records, ensuring information is current, accurate, and capable of supporting operational decision-making, contractor performance monitoring, asset planning, reporting, and continuous improvement initiatives.
Key responsibilities
- Efficient management of the scheduled preventative maintenance programme
- Receive and triage incoming maintenance requests, ensuring all relevant information is captured accurately
- Assess each request to determine the scope of work, priority, and the most suitable trade required
- Conduct basic scoping of maintenance works and gather sufficient information to ensure contractors understand the work required
- Schedule and release responsive and planned maintenance jobs to appropriate contractors or in-house MIV
- Coordinate planned maintenance programmes and larger maintenance projects, ensuring works are delivered in accordance with approved schedules, budgets, and quality standards
- Monitor the progress of responsive and planned maintenance works, ensuring deadlines, performance expectations, and quality standards are met
- Identify and escalate complex, high-risk, or significant maintenance issues to the Manager for review and direction
- Verify completion of maintenance works and ensure all required documentation, warranties, compliance certificates, and records are received and stored appropriately
- Maintain accurate records of all maintenance activities, including job status, costs, contractor performance, and outcomes
About you
- Previous experience in an administrative or coordination role, preferably in property, facilities, or maintenance management
- Experience in Property or Social Housing preferred but not essential
- Familiarity with Housing Information systems or maintenance software advantageous but not essential
- Knowledge of common trades (plumbing, electrical, carpentry) advantageous but not essential
- Strong administrative skills, including data entry, record keeping, and systems management
- Ability to manage multiple tasks and competing priorities effectively
- Excellent communication skills, both written and verbal
- High attention to detail and accuracy
- Problem-solving and decision-making ability to assess work scope and allocate resources
- Full driver's licence required
Applicant must live and have the right to work in New Zealand.
