Student Experience - Wellington, Auckland or Palmerston North
Two full-time, permanent positions
Massey University is seeking two passionate and student-focused Student Achievement Coaches to join our Student Experience team. Based in Wellington, Auckland or Palmerston North, these roles play a vital part in supporting tauira to achieve their academic goals and thrive throughout their study journey.
Mō Tēnei Tūranga | About the Role
Working alongside a wide range of support services across the University, Student Achievement Coaches provide proactive coaching and personalised support to students who may be experiencing barriers to success, whether academic, personal, or wellbeing-related.
Taking a Te Tiriti-led approach, you will build meaningful relationships with tauira, using data insights and evidence-based coaching practices to identify opportunities for support and intervention. Through whakawhanaungatanga, coaching conversations, and collaborative planning, you will empower students to overcome challenges, strengthen their confidence, and achieve positive outcomes.
This is an opportunity to make a real difference to student achievement, retention, progression, and overall success within a university committed to equity, accessibility, and innovation.
The salary range for this role is NZ$60,069 - $84,876 per annum, dependent on skills and experience.
Ngā Kawenga Matua | What You'll Be Doing
- Provide proactive coaching and support to tauira throughout their learning journey.
- Use student data and analytics to identify students who may benefit from additional support.
- Develop collaborative success plans that support academic achievement and overall hauora.
- Build trusted relationships with students and key internal support services.
- Apply evidence-based coaching approaches, including the GROW coaching model and cognitive behavioural techniques.
- Contribute to initiatives that enhance student engagement, retention, and success outcomes.
- Take a whānau-centred approach to supporting diverse student communities.
Ngā Mea e Rapu Ana Mātou | What You'll Bring
To be successful in this role, you will have:
- A comprehensive understanding of Te Tiriti o Waitangi and a genuine commitment to its place as the founding document of Aotearoa New Zealand.
- Demonstrated experience building effective relationships and working collaboratively with a diverse range of stakeholders.
- Excellent communication, interpersonal, and problem-solving skills.
- A student-centred and manaaki-focused approach to supporting others.
- Strong analytical skills and the ability to interpret data to inform student interventions.
- Confidence using Microsoft Office applications and learning new systems and technologies.
- The ability to support and engage with students from diverse backgrounds and experiences.
- A tertiary qualification, with a Master's-level degree preferred.
The following would be advantageous:
- Experience using te reo Māori and tikanga Māori.
- Experience within the tertiary education sector or a similar environment.
He Kōrero Mōu | Why Massey?
At Massey University, we embrace diversity, talent, and innovation while providing a supportive environment where our people can thrive. Staff benefits include:
- Up to 6.75% employer contribution to the UniSaver Superannuation Scheme.
- Five university holidays each year in addition to annual leave.
- Subsidised Southern Cross Healthcare membership options.
- Access to a range of staff discounts and benefits through partner organisations.
- A collaborative and supportive workplace dedicated to making a positive impact in Aotearoa New Zealand and beyond.
- Staff fee concession for study with Massey and a 30% discount on fees for immediate family of staff undertaking undergraduate study (conditions apply).
Ngā Kōrero Tāpiri | Appointment Details
If you are passionate about student success and want to help tauira realise their potential through a Te Tiriti-led, strengths-based approach, we'd love to hear from you. Please apply online through our Candidate Portal before the closing date of Sunday 25 October 2026, at 11.00pm.
The employment setting will involve work with people across the lifespan, and applicants will be required to comply with the requirements of the Vulnerable Children Act 2014 and the Vulnerable Children (Requirements for Safety Checks of Children's Workers) Regulations 2015.
