At Fertility Associates, we help families grow. For over 37 years, we’ve supported people across Aotearoa New Zealand on their fertility journey combining leading clinical expertise with genuinely compassionate care.

Lead a team that makes a real difference

We are looking for a motivated administration Team Leader to lead our busy specialist healthcare clinic where patient experience truly matters.

In this is a hands-on leadership role where you’ll play a key part in shaping how our patients experience one of the most important journeys of their lives.

About the role

This is a full-time (40 hours/week), permanent position based at our Auckland clinic (Remuera /Greenlane).

You’ll lead a team of administrators and be actively involved in the day-to-day operations of the clinic. You’ll ensure everything runs smoothly, support your team to perform at their best, and maintain an exceptional patient experience.

In this role you’ll be leading from the front in a fast-paced, highly coordinated environment.

Key responsibilities

· Lead, coach, and support a team of administrators

· Ensure smooth day-to-day clinic operations including scheduling and patient flow

· Act as the key link between clinicians and administration team

· Oversee patient enquiries, bookings, and payments

· Identify and implement improvements to systems and processes

· Maintain a positive, engaged, and high-performing team culture

What we’re looking for

· 5+ years’ experience leading an administration or customer service team

· Experience in healthcare or a fast-paced, highly structured environment

· Strong coordination skills (scheduling, workflow management)

You’ll thrive in this role if you:

· Enjoy being hands-on while leading a team

· Thrive in a busy, high-volume environment

· Take ownership and bring structure to complex workflows

· Are calm under pressure and confident managing competing priorities

· Build strong, positive team cultures

· Care deeply about delivering a great patient experience

Why work for us?

Work for an organisation that makes a genuine difference in people’s lives. At Fertility Associates, you’ll be part of a supportive, values-driven team committed to exceptional patient care.

We’ve welcomed over 30,000 babies into the world and are proud of the impact we make every day. Our values — Care | Tiaki, Responsiveness | Te Whakautu, Excellence | Kairangi — guide everything we do. We’re committed to an inclusive workplace and are proud to be a Rainbow Tick certified organisation.

In addition, you’ll enjoy:

· 5 weeks annual leave

· Free on-site parking

· Birthday leave

· Discretionary performance bonus

· Summer slowdown period

Additional information

Applicants must have the legal right to work in New Zealand (NZ residency or a valid work visa).

We value the breadth of knowledge, perspectives, and experiences that a diverse workforce brings to our organisation and are committed to fostering an inclusive environment where everyone feels welcomed, respected, and appreciated. We encourage applications from people of all backgrounds, ages, gender identities, sexual orientations, abilities, and faiths. We particularly welcome applications from Māori and Pasifika peoples, whose perspectives and contributions are important to helping us better reflect the diverse communities we serve.

We are proud to be a Rainbow Tick certified organisation through Toitū Takatāpui.

Apply now

If you’re a confident, hands-on leader who thrives in a fast-paced environment and wants to make a genuine difference, we’d love to hear from you. All applications should come directly by email to nkoruna@fa.co.nz

Fertility Associates

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Administration Team Leader – Healthcare | Lead a High-Performing Clinic Team